PRIVACY POLICY FIGULI CONSULTING

Introduction 

This Privacy Policy outlines Figuli Consulting's practices regarding data collected from users who access our website at www.figuli.com or otherwise provide us with personal data. 

Legal Basis for Data Collection 

The processing of your personal data, any data that can reasonably be used to identify you, is necessary for us to fulfill our obligations to you, provide you with our services, protect our legitimate interests, and comply with legal and financial regulatory obligations to which we are subject. 

The processing of your personal data is necessary: 

• for processing your contact requests
• for remote maintenance
• for fulfilling orders and contractual obligations
• as long as there is a legitimate business interest
• for processing malfunctions via our ticket system with warranty or guarantee claims
• for forwarding security information and manufacturer recall campaigns
• for fulfilling legal obligations, e.g., retention requirements
• for ordering software licenses
• for initiating troubleshooting with the manufacturer on your behalf, 
• for accounting by our tax advisor

By using this website, you consent to the collection, storage, use, disclosure, and other processing of your personal data as described in this privacy policy.

Please read the privacy policy carefully before making any decisions. 

Who is responsible for data processing? 

Markus Preinl is responsible within the company. 

What data is processed and from which sources does this data originate? 

We process the personal data that we voluntarily receive from you within the scope of a business relationship. We also process data that we have lawfully obtained from publicly accessible sources, e.g., your website, commercial register, telephone directory, or other public registers.

For what purposes and on what legal basis is the data processed?

The processing of your personal data is necessary:

• for processing your inquiries
• for remote maintenance
• for fulfilling orders and contractual obligations
• as long as there is a legitimate business interest
• for processing malfunctions via our ticket system with warranty or guarantee claims
• for forwarding security information and recall campaigns from manufacturers
• for fulfilling legal obligations, e.g., retention requirements
• for ordering software license
• for providing information on updates and services
• for initiating troubleshooting with manufacturers on your behalf
• for accounting purposes by our tax advisor.

Is your data shared with third parties?

Data is only shared for the following purposes:

• for requesting, ordering, and delivering software licenses
• for initiating troubleshooting with the manufacturer
• for processing your invoice by our tax advisor
• for legal proceedings or official inquiries within the framework of applicable laws
• to protect our company from illegal activities
• to assert our own legal claims, and/or to protect our intellectual property or other legal rights

How long do we store your data?

We store your personal data for as long as there is a legitimate business interest and as necessary for providing our services, complying with legal obligations, resolving disputes, and enforcing our policies. Retention periods depend on the type of data collected and the purpose for which it was collected, taking into account both case-specific circumstances and the need to delete outdated, unused information as soon as possible. We store customer records containing personal data, account setup documents, communications, and other data in accordance with applicable laws and regulations. We may, at any time and at our sole discretion, correct, complete, or remove incomplete or inaccurate data.

Who receives your data?

Within Figuli Consulting, your data is accessible to those employees who need it to fulfill orders, comply with contractual or legal obligations, prepare quotes, and protect legitimate interests. Furthermore, data processors receive your data only if they absolutely need it to fulfill their respective tasks.

If a legal obligation exists, public authorities and institutions may also receive your personal data.

How long will your data be stored and processed?

For the duration of the entire business relationship (from initiation through processing to termination of a contract) and beyond, in accordance with legal retention and documentation obligations, and as long as a legitimate business interest exists.

How do we protect your data?

Your data security is our highest priority. Our stated goal is to take all necessary technical and organizational measures to ensure the security of data processing and to process your personal data in such a way that it is protected from unauthorized access by third parties.

We implement security measures on the website with great care and protect your data within our company. We use industry-standard procedures and guidelines to ensure the protection of the data collected and stored and to prevent the unauthorized use of such data. We also require third parties to adhere to similar security requirements in accordance with this privacy policy. Although we take reasonable steps to protect data, we cannot be held responsible for the actions of those who gain unauthorized access to or misuse our website, and we make no express or implied warranty that we can prevent such access.

What data protection rights do you have?

You have the right at any time to:

• access, rectify, erase, or restrict the processing of your stored data
• request a copy of the personal data you have voluntarily provided to us in a structured, commonly used, and machine-readable format
• request the rectification of the personal data we hold about you
• request the restriction of the processing of your personal data
• object to the processing; request the erasure of your data
• have the right to data portability in accordance with the requirements of data protection law
• and lodge a complaint with the data protection authority

Please note, however, that these rights are not absolute but are subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the rights listed here or require further information, please contact our data protection officer.

Are you obligated to provide data?

No, you only need to provide the personal data that is necessary for establishing and maintaining our business relationship and which we are legally obligated to collect.

If you do not wish to provide us with this data, we will generally have to refuse to conclude the contract or execute the order. In this case, we can no longer perform an existing contract and must therefore terminate it.

However, you are not obligated to consent to the processing of data that is not relevant for fulfilling the contract or is not legally and/or regulatory required.

Is there automated decision-making, including profiling?

We do not use automated decision-making pursuant to Article 22 GDPR to make decisions regarding the establishment and maintenance of the business relationship.

Communication

If you contact us via email, telephone, SMS, WhatsApp, tweet, or private message regarding a quote request, customer service inquiry, or for other purposes, we will store our replies to you along with your inquiries.

Collection of Data by Third Parties

This policy only addresses the use and disclosure of data that we collect from you. If you follow links to external third-party websites and post data on other websites or disclose it to third parties on the internet, other terms and conditions may apply. Therefore, always read the terms and conditions and privacy policies carefully when disclosing data.

This privacy policy does not apply to the business practices of companies that we do not own or control, or to individuals other than our employees.

Cookie Statement

We and our trusted partners (third parties) use cookies and other technologies in our related services, including when you visit our website or access our services.

A "cookie" is a small piece of data that a website assigns to your device while you are browsing it. Cookies are very useful and can be used for various purposes. These include smooth page navigation, the possible automatic activation of certain features, the storage of your preferences, and quick and easy interaction between you and our services. Cookies are also used to show you relevant advertisements that may be of interest to you and to compile statistics about your use of our services.

The following types of cookies are used on this website:

Session cookies – these are only used temporarily during a browser session to enable normal system operation. These cookies are deleted from your device as soon as the browser is closed.

Persistent cookies – these are only read by the website, stored on your computer for a specified period, and are not deleted when the browser is closed. Such cookies are used so that we can recognize you on a return visit. This allows us, for example, to save your settings for your next login.

Tracking cookies – also known as third-party marketing cookies – are stored in the user's browser and often remain there for up to several years. They collect information about users, which they then share with third parties for advertising and marketing purposes.

Third-party cookies – these are placed by third-party providers on other web and online services that run content on their displayed pages, for example, by external analytics companies that monitor and analyze access to our website.

Cookies do not contain any data that can be used to identify you. Personal data that we store about you is not linked by us to the data stored in and retrieved from cookies. Information on how to remove these cookies can be found in your device settings. Please note that disabling cookies may prevent some features of our website from functioning correctly and may limit your online experience.

Use of Cookies

Currently, we do not use or analyze any of your data on our own websites. However, our website's content management system uses cookies but does not store or transfer any personal data. In particular, we do not use tracking cookies. If you still do not wish to use cookies, you can prevent their installation by adjusting your browser settings accordingly. We link to third-party content and other service providers. For more information on how your data is used, please refer to the privacy policy of the selected service provider.

Ticket System Znuny

We use the Znuny ticketing system. We have installed Znuny on our own servers in Vienna. When you send us an email to ticket@figuli.com or register, your title, last name, first name, phone number, email address, and password are stored. If you use the ticketing system via the portal, the ticket details are stored in the database. If you send emails to the ticketing system, the emails are transferred to the ticketing system.

Full-text search

For full-text search on our website, we use services from sitesearch360.com. Your text and voice input is not shared with third-party services such as Google Analytics.

For full-text search in the blogs, the integrated search function of the Domain Factory website builder is used.

Marketing & Advertising

We do not use any data for further marketing or advertising activities.

Social Media

We provide news on Facebook, but do not use any data in this context and do not conduct any profiling. Facebook is also not connected to the figuli.com website.

When using the respective service, your browser connects to the selected service provider. For example, your IP address, cookies, and other information are transmitted to the respective service provider when you interact with the social network. If you are logged into the corresponding social network platform, this visit will be associated with your user account. For more information on the respective use of your data, please refer to the privacy policy of the selected service provider.

Google Analytics

We also do not use the "Google Analytics" tool. Third-party technologies used by our website may use Google Analytics services to collect data about your website usage. Google Analytics records, for example, how often the website is accessed, which pages are viewed during a visit, etc. The Google Analytics data used is generally only used to improve the services on our website. In such cases, Google Analytics records the IP address assigned to you on the day of your website visit and not your name or other identifiable information. The collected Google Analytics data is not linked to personal data. Google's ability to use and share the data collected by Google Analytics about your visits to this website is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

YouTube

We use YouTube to display embedded YouTube videos. When you visit a website with the YouTube plugin, a connection to YouTube's servers is established. This informs YouTube which web pages you are visiting. If you are logged into your YouTube account, YouTube can associate your browsing behavior with you personally. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video is played, the provider uses cookies that collect information about user behavior. If you wish to prevent YouTube from storing non-personally identifiable usage information in cookies, you must block cookies in your browser.

Further information on data protection at YouTube can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy/

Mapbox

We use Mapbox to display our company location. When using Mapbox, Mapbox also collects, processes, and uses data about visitors' use of the map functions. Through its certification under the EU-US Privacy Shield, Mapbox guarantees that EU data protection regulations are also complied with when processing data in the USA. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in optimizing the functionality of our website. The "Terms of Service" provided by Mapbox at https://www.mapbox.com/tos/#maps contain further information about the use of Mapbox and the data obtained by Mapbox.

If you do not agree to this processing, you can prevent the installation of cookies by adjusting the corresponding settings in your internet browser. Details can be found above under the section "Cookies." However, using the Mapbox service via our website will then no longer be possible.

Contact

We comply with the legal regulations concerning the data protection of our customers and are happy to address your request. Please send your inquiry or request in writing or by email with a copy of your identification to the following address:

by email to:

office@figuli.com

or in writing to:

Figuli Consulting EDV Dienstleistungen Inhaber Markus Preinl e.U.

Attn: Mr. Markus Preinl

Rembrandtstraße 19/2

1020 Vienna

Austria

We will process your request promptly in accordance with the legal regulations.

Legal Reservation

We reserve the right to amend this privacy policy if the technical circumstances or legal requirements change.